Return policy
Any living item as Hatching Eggs farm fresh eggs, Mealworms, Super Worms has a no return policy. Any other items as feeders, waterer, nest box, nest liners, and any other items that are not live based items. I have a 100% item only return policy, shipping cost will not be return but buyer absorbs the cost of shipping unless the shipping is damaged or something like that. AAA Chickens will be responsible for shipping the product to the customer if an item is damaged during shipping it is the customers obligation within 24 hours to contact me with pictures.
Once everything gets back undamaged and checked out it take from 24 to 72 hours for your refund
Live delivery guarantee:
We guarantee you will receive 100% live delivery of the total amount of poultry you paid for. We may send extra checks sometime. Extra chicks are NOT guaranteed. In the event you received more dead poultry than there may have been extras sent, you will have 24 hours from the time of delivery to notify AAA Chickens. We will refund or re-ship chicks in case of deaths, depending upon the quantity that have died. We assume no liability of the continuing health of the poultry and/or the health of the humans and/or other poultry and/or other animals that may come in contact with poultry produced by our hatchery. We assume no liability of your poultry once the 24-hour live delivery guarantee has been met. Most all deaths resulting from shipping will occur within the 24-hour timeline. Again, extra chicks are NOT guaranteed. If you received extra chicks and they died within 24 hours, we are not responsible for them. We do need pictures to verify that Chicks within the 24 hours of receiving them.
Sexing of the poultry:
There is a 90% sexing guarantee on any sexed breed(s) of poultry. Any sexing error should be reported to our hatchery within 12 weeks of their hatch date. Images will be required. A refund for the incorrect sexing will be issued or replacement chicks will be sent, depending upon the number of poultry that were incorrectly sexed.
Refunds:
A refund will not exceed the original purchase price of the poultry. Images of dead poultry will be required for a refund; therefore, we recommend to always photograph dead poultry. A refund will be determined by the hatchery and processed accordingly. All refunds for dead poultry must be reported within 24 hours of delivery. Refunds are only refunded to the original card that was charged. If your bank information has changed since your order was placed, we usually can mail you a check. Shipping costs are non-refundable, unless the entire order is lost in shipping.
Quality:
We do not guarantee any of our poultry to be show quality. We breed for egg and meat qualities, while trying to preserve the breed in the best way we possibly can. We select our birds very carefully and breed as closely to the "standard" as possible. We guarantee you will receive the breed(s) you purchase. Different breeds are hatched in separate hatching baskets. In the event you receive the wrong breed(s) we will refund your card, credit your account, or re-ship the order all depending upon the quantity of poultry.
Picking up on farm
If you are picking up on farm, we will notify you to come pick your order up.
Order cancellation policy:
If you have placed an order with us, we can usually cancel it up to the week before the scheduled hatch date. There is a 15% or $15.00 charge to cancel an order that has been placed with us. Whichever is greatest will apply. The fee will be held out of the refund for the cancellation. Please note that we do reserve the right to cancel an order at our discretion. If we cancel the order at our discretion, we will not charge the cancelation fee. We must have at least a one week notice for order cancellations. This cancellation charge will apply on all customer cancelled orders, no exceptions.
Order change policy:
If you need to reduce your order for some reason, we can do that for a fee. Any order reductions must be made at least one week prior to the hatch date and a reduction fee of 15% will apply based on the price of the birds removed.
Minimum order policy:
If shipping, Minimum order is 10 total poultry of any mixture
Picking up on farm, Minimum order is 5 poultry of any mixture
Shipping dates and delays:
We hatch and ship on Monday, Tuesday, and/or Wednesday. We try to ship most orders on Tuesday. If the hatch does not come off as planned and we are unable to fill your order, you will be notified by email and/or phone of the changes. In the event you are not notified, and your order does not arrive by Saturday after your chicks were scheduled to hatch and ship, please contact us. While most orders are delivered within two days of shipping, we are unable to guarantee the actual delivery date since they are in the hands of the USPS after leaving our hatchery. Please contact the USPS with concerns regarding the delivery date of your chicks. Please note live chicks enter the USPS Express Network even though they are shipped Priority Mail. They rarely receive processing scans since they are usually processed by hand and moving very fast in the system. It is very common once your birds leave our hatchery for them not to receive another scan until they are delivered.
if you have any questions contact AAA Chickens, and More
